Refund Policy

1. Subscription Plans

1.1. Our subscription plans are prepaid for a 3-month period and are non-refundable once activated. We believe in the quality of our services and are confident that you will be satisfied with your subscription.

1.2. Each subscription is tied to a specific vehicle identified by its license plate and cannot be transferred to another vehicle during the subscription period.

2. Cooling-Off Period

2.1. We offer a 24-hour cooling-off period from the time of purchase. If you change your mind within 24 hours of purchasing a subscription and have not yet used any services, you may request a full refund by contacting our customer support team.

2.2. To request a refund during the cooling-off period, you must provide your order confirmation and payment details. No refunds will be processed after the 24-hour cooling-off period has expired.

3. Service Unavailability

3.1. If our services are unavailable for an extended period (more than 7 consecutive days) due to circumstances within our control, you may be eligible for a partial refund or service extension. This will be calculated on a pro-rata basis for the affected period.

3.2. Service unavailability due to scheduled maintenance, public holidays, or circumstances beyond our control (such as severe weather conditions, natural disasters, or government restrictions) does not qualify for refunds.

3.3. To claim a refund for service unavailability, you must submit a request within 14 days of the affected period, including details of the dates and locations where service was unavailable.

4. Service Quality Issues

4.1. If you experience quality issues with our services, please report them immediately to the location manager or our customer support team. We will make reasonable efforts to address and resolve any legitimate concerns about service quality.

4.2. In cases of verified, significant, and persistent service quality issues that we are unable to resolve, we may offer:

• • A complimentary service
• • A partial credit toward future services
• • In exceptional cases, a partial refund at our discretion

5. Cancellation of Subscription

5.1. As our subscriptions are prepaid for a 3-month period, they cannot be canceled before expiry for a refund. However, you can choose not to renew your subscription at the end of the current period by disabling the auto-renewal option in your account settings.

5.2. If you disable auto-renewal, your subscription will remain active until the end of the current billing period, after which it will expire automatically without further charges.

6. Special Circumstances

6.1. We understand that special circumstances may arise. In the following cases, you may be eligible for a partial refund at our discretion:

• • Relocation to an area where our services are not available
• • Extended hospitalization or medical condition preventing service use

6.2. Documentation may be required to verify these circumstances. Any refund will be calculated on a pro-rata basis for the unused portion of your subscription, less an administrative fee.

7. Refund Process

7.1. To request a refund, please contact our customer support team through one of the following channels:

• • Email: [email protected]
• • Phone: +60 16-588 2268
• • In-person: Visit any of our locations and speak with a manager

7.2. Please include your name, contact information, subscription details, and the reason for your refund request. We will review your request and respond within 5 business days.

7.3. Approved refunds will be processed using the original payment method. Please allow 7-14 business days for the refund to appear in your account.

8. Changes to This Policy

8.1. We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

8.2. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.